Refund Policy

**Last Updated:** May 10, 2026

At Embrays Designs, customer satisfaction is important to us. Due to the digital nature of our products, refunds are handled on a case- by-case basis.

By purchasing products from www.embrays.studio , you agree to the following refund terms.

1. Digital Product Policy

All products sold by Embrays Designs are digital downloads, including audio preset packs and sound design resources.

Because digital products cannot be physically returned, refunds are not automatically guaranteed after purchase or download.

2. Eligible Refund Situations

Refunds or replacements may be considered in situations including, but not limited to:

* Accidental duplicate purchases * Corrupted or damaged files * Failed downloads or delivery issues * Major technical problems preventing normal use of the product

In some cases, replacement files or technical assistance may be provided before a refund is issued.

3. Compatibility Responsibility

Customers are responsible for reviewing all product requirements before purchasing, including supported software, plugins, and version compatibility.

Compatibility-related refund requests are reviewed on a case-by-case basis.

Embrays Designs reserves the right to deny refunds where product requirements were clearly stated on the product page prior to purchase.

4. Refund Request Process

To request support, file replacement, or a refund, please contact: embraysdesigns@gmail.com Please include:

* Order information * Product name * Description of the issue * Relevant screenshots or proof if applicable

5. Fraud Prevention & Abuse Refund requests may be denied in cases involving:

* Abuse of the refund system * Unauthorized file sharing * Suspicious purchasing activity * Attempts to obtain products fraudulently

Unauthorized redistribution or uploading of Embrays Designs products is strictly prohibited and may result in legal action.

6. Payment Providers

Payments may be processed through third-party platforms including:

* Lemon Squeezy * Gumroad

Refund processing times may vary depending on the payment provider and banking institution.

7. Policy Updates

Embrays Designs reserves the right to modify or update this Refund Policy at any time without prior notice.

8. Contact Information For refund requests or support inquiries, contact:

Embrays Designs Email: embraysdesigns@gmail.com